CMA FBLC Booster Test 1 Ncert Class 12 Directing Process of Communication
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QUESTION 1 OF 20
Which of the following best defines the fundamental concept of communication in an organisational context?
QUESTION 2 OF 20
Communication is considered successful when people create and share information with one another in order to achieve which of the following?
QUESTION 3 OF 20
In the communication process, the person who conveys his thoughts, ideas, or feelings to another person is known as the:
QUESTION 4 OF 20
An executive converts his strategic ideas into words and graphs before presenting them to the board. This process of converting the message into communication symbols is known as:
QUESTION 5 OF 20
When a subordinate interprets the instructions given by a manager to understand the exact task required, which element of the communication process is taking place?
QUESTION 6 OF 20
Which step in the communication process ensures the sender that the receiver has received and correctly understood the message?
QUESTION 7 OF 20
How does communication primarily act as the basis of coordination within an organisation?
QUESTION 8 OF 20
"When communication stops, organised activity ceases to exist." This statement highlights that communication helps in:
QUESTION 9 OF 20
Why is communication considered an essential basis for managerial decision making?
QUESTION 10 OF 20
Communication increases managerial efficiency by enabling managers to quickly and effectively perform which of the following activities?
QUESTION 11 OF 20
How does effective two-way communication promote industrial peace within a factory?
QUESTION 12 OF 20
Communication is considered the bedrock of establishing effective leadership because:
QUESTION 13 OF 20
A general manager issues a written circular regarding a change in the office timings and files a copy in the records. This is an example of:
QUESTION 14 OF 20
Workers chatting in the canteen about a rumor regarding upcoming transfers is an example of which type of communication?
QUESTION 15 OF 20
The submission of a progress report by a subordinate to their superior is an example of:
QUESTION 16 OF 20
When the production manager contacts the marketing manager to discuss the product delivery schedule, what type of communication is taking place?
QUESTION 17 OF 20
In which formal communication network does communication strictly flow from every superior to his immediate subordinate across the organisational hierarchy?
QUESTION 18 OF 20
Consider a scenario where four sales executives are only allowed to report directly to their regional manager and cannot communicate officially with each other. This represents a:
QUESTION 19 OF 20
Which formal communication network is characterised by a slow flow of information where an individual can only communicate with their two adjoining colleagues?
QUESTION 20 OF 20
If an organisation adopts a network where each person can rapidly communicate with anyone else in the company without any hierarchical restrictions, they are using a:
Test Complete!
Answer Review
1 Which of the following best defines the fundamental concept of communication in an organisational context?
Communication involves a systematic and continuous process of telling, listening, and understanding, ultimately aiming for the transfer of information so that it is understood by the receiver. (NCERT Page 188)
Communication intrinsically means transferring information so the receiver understands it.
A) The process of strictly enforcing rules and procedures without feedback. – Communication is a two-way process, not just enforcement without feedback. C) The independent analysis of market trends by a single department manager. – This is an analytical task, not an exchange of information. D) The delegation of authority from top-level executives to lower-level supervisors. – This describes delegation, not the general definition of communication.
Elimination: By eliminating options that describe other management functions (like delegation or solo analysis), the only option left correctly describes information transfer.
Communication = Transfer + Understanding.
2 Communication is considered successful when people create and share information with one another in order to achieve which of the following?
The word communication comes from the Latin word ‘communis’ which means ‘common’. Therefore, communication is sharing information to reach a common understanding. (NCERT Page 188)
The root word "communis" directly translates to "common," pointing to common understanding.
A) A competitive advantage over peers – Communication is for collaboration, not internal competition. B) A hierarchical separation of power – It aims to bridge gaps, not separate power. D) Sole control over decision-making – It involves sharing information, which is opposite to hoarding sole control.
Contextual or Tonal Matching: The term "communication" implies sharing and togetherness; "common understanding" is the only phrase matching this collaborative tone.
Communis = Common Understanding.
3 In the communication process, the person who conveys his thoughts, ideas, or feelings to another person is known as the:
The sender represents the source of communication who conveys thoughts or ideas to the receiver. (NCERT Page 189)
The initiator of any message is defined as the sender.
A) Decoder – This refers to the person interpreting the message, not initiating it. C) Channel – This is the medium through which the message travels. D) Receiver – This is the person who receives the sender's message.
Substitution: Substitute the word "source" into the sentence; the sender is the source of the ideas being conveyed.
Sender = Source of the Idea.
4 An executive converts his strategic ideas into words and graphs before presenting them to the board. This process of converting the message into communication symbols is known as:
Encoding is the process of converting the message into communication symbols such as words, pictures, or gestures. (NCERT Page 189)
Converting thoughts to symbols (words/graphs) is the definition of encoding.
A) Decoding – This is the process of translating the encoded symbols back into meaning. B) Receiving – This is the act of getting the message, not creating its symbols. C) Noise – This represents a hindrance or obstruction to the message.
Odd One Out: Decoding, receiving, and noise happen after the message is sent or during transit. Encoding is the only option that happens before the message is transmitted.
En-code = Entering ideas into a code (words/symbols).
5 When a subordinate interprets the instructions given by a manager to understand the exact task required, which element of the communication process is taking place?
Decoding is the process of converting the encoded symbols of the sender so that the receiver can understand them. (NCERT Page 189)
The receiver translates (decodes) the sender's symbols to understand the meaning.
A) Encoding – This is done by the sender to create the message. C) Media selection – This is choosing the path (like email or face-to-face) for the message. D) Noise generation – Noise refers to hindrance, not the purposeful interpretation of instructions.
Elimination: Since the subordinate is on the receiving end interpreting the message, eliminating sender-side actions leaves decoding.
De-code = Deciphering the message.
6 Which step in the communication process ensures the sender that the receiver has received and correctly understood the message?
Feedback includes all those actions of the receiver indicating that he has received and understood the message of the sender. (NCERT Page 189)
Feedback completes the communication loop by confirming understanding.
B) Channeling – This refers to the medium of transmission, not the confirmation of receipt. C) Encoding – This is the initial formulation of the message. D) Sourcing – This refers to the sender initiating the communication.
Contextual or Tonal Matching: The question asks for a "response" or "confirmation." "Feedback" contextually matches returning information to the sender.
Feedback = Feeding the response back.
7 How does communication primarily act as the basis of coordination within an organisation?
Communication acts as the basis of coordination by explaining goals, the mode of achievement, and how different departments and individuals relate to each other. (NCERT Page 190)
Coordination requires shared understanding, which is achieved by explaining goals and relationships.
A) By creating rigid departmental boundaries – Communication bridges boundaries rather than creating them. C) By eliminating the need for lower-level management – Communication supports management levels; it doesn't eliminate them. D) By withholding information to prevent confusion – Withholding information hinders coordination entirely.
Extreme Word Filter: Options A, C, and D use negative or extreme concepts like "rigid," "eliminating," and "withholding." Option B is the only constructive statement.
Coordination = Connecting people through goals.
8 "When communication stops, organised activity ceases to exist." This statement highlights that communication helps in:
Communication makes possible the smooth and unrestricted working of the enterprise. It is basic to an organisation's existence from birth through its continuing life. (NCERT Page 191)
Without communication, coordination fails, making smooth organisational functioning impossible.
A) Reducing the financial incentives of employees – Communication has no direct role in reducing employee incentives. C) Creating an informal grapevine – While grapevine exists, stopping communication halts the enterprise itself, which points to its overall smooth working. D) Bypassing top management – Effective communication involves all levels, not bypassing top management.
Contextual or Tonal Matching: The quote refers to the survival and functioning ("organised activity") of the business. "Smooth working" matches this overarching theme perfectly.
Communication = The lubricant for smooth working.
9 Why is communication considered an essential basis for managerial decision making?
In the absence of communication, it may not be possible for managers to take meaningful decisions, because communication provides the relevant information required. (NCERT Page 191)
Decisions require facts; communication delivers those facts.
A) It strictly limits the options available to a manager. – Communication expands options by providing more data. B) It allows managers to make decisions without consulting any data. – Communication actually provides the data needed. D) It helps managers enforce autocratic leadership exclusively. – Communication is necessary for all leadership styles, not just autocratic.
Elimination: Options A, B, and D describe negative or illogical management practices. Option C logically connects information flow to decision making.
Decisions depend on Data (Information).
10 Communication increases managerial efficiency by enabling managers to quickly and effectively perform which of the following activities?
Communication increases managerial efficiency because it is essential for conveying goals, issuing instructions, allocating jobs, and looking after subordinate performance. (NCERT Page 191)
Managerial efficiency relies on directing people, which requires clear communication of tasks.
B) Suppressing subordinate feedback and ideas – Efficiency requires feedback, not suppression. C) Isolating departments to prevent cross-talk – Isolation reduces efficiency; coordination improves it. D) Avoiding performance reviews and evaluations – Performance tracking is a key managerial task facilitated by communication.
Option Grouping: Options B, C, and D are all counter-productive behaviours. Option A groups the positive, core functions of a manager.
Efficiency = Goals + Instructions + Allocation.
11 How does effective two-way communication promote industrial peace within a factory?
Efficient operation is possible when there is industrial peace, which two-way communication fosters by promoting cooperation and mutual understanding. (NCERT Page 191)
Peace in the workplace is a direct result of mutual understanding achieved through open communication.
A) By ensuring managers never have to talk to workers directly – Two-way communication requires direct interaction. B) By creating a competitive environment among workers – Competition does not inherently promote peace and cooperation. D) By legally binding workers to arbitrary management policies – This promotes resentment, not peace.
Contextual or Tonal Matching: The phrase "industrial peace" implies harmony. "Mutual understanding and cooperation" directly match this tone.
Two-way Talk = Teamwork and Peace.
12 Communication is considered the bedrock of establishing effective leadership because:
Communication establishes effective leadership because a leader must possess good communication skills to successfully influence subordinates. (NCERT Page 192)
Leadership is about influencing others, which is impossible without effective communication.
A) It allows a leader to rule by fear and coercion. – Effective leadership is based on influence, not fear. C) It replaces the need for a formal organisational structure. – Communication operates within the structure; it doesn't replace it. D) It helps leaders manipulate accounting records. – This is unethical and entirely unrelated to leadership communication.
Elimination: Options A, C, and D are either unethical or factually incorrect regarding management principles. Option B defines the essence of leadership.
Leadership = Influencing through Communication.
13 A general manager issues a written circular regarding a change in the office timings and files a copy in the records. This is an example of:
Formal communication flows through official channels, is usually oral or written, and is generally recorded and filed in the office. (NCERT Page 192)
Official, recorded documents moving through the hierarchy represent formal communication.
A) Informal communication – This bypasses official channels and isn't officially filed. B) Grapevine communication – This is a type of informal communication based on rumors or casual chats. D) Covert communication – This implies hidden or secret messaging, unlike a standard circular.
Substitution: Substitute the scenario parameters: "official channel" and "filed." This perfectly fits the definition of formal communication.
Filed and Official = Formal.
14 Workers chatting in the canteen about a rumor regarding upcoming transfers is an example of which type of communication?
Informal communication (grapevine) takes place without following formal lines, arising from the social needs of employees to exchange views, like chatting in a canteen. (NCERT Page 192)
Casual, unofficial exchanges outside of official channels constitute informal communication.
A) Formal vertical communication – This is official communication between a superior and subordinate. C) Official lateral communication – This is a formal exchange between departments. D) Written communication – Canteen chats are verbal, not written.
Odd One Out: Options A, C, and D describe structured, formal, or documented communication. Option B is the only unstructured, social type.
Canteen Chat = Informal Grapevine.
15 The submission of a progress report by a subordinate to their superior is an example of:
Vertical communication flows upwards or downwards. Upward communication flows from a subordinate to a superior, such as submitting a progress report. (NCERT Page 192)
Information moving from a lower hierarchical level to a higher one is upward communication.
A) Downward communication – This flows from superior to subordinate (e.g., giving orders). C) Horizontal communication – This takes place between employees at the same level. D) Informal communication – A progress report is an official, formal document.
Dimensional or Unit Analysis: Look at the "direction" (dimension). Subordinate (bottom) to superior (top) means the flow is upward.
Subordinate to Boss = Up.
16 When the production manager contacts the marketing manager to discuss the product delivery schedule, what type of communication is taking place?
Horizontal or lateral communication takes place between one division and another, such as between two managers of the same cadre. (NCERT Page 192)
Communication between peers or parallel departments is horizontal.
A) Vertical communication – This involves superior-subordinate interactions across different levels. B) Downward communication – A subset of vertical, moving top to bottom. D) Upward communication – A subset of vertical, moving bottom to top.
Substitution: Both are "managers" of different departments, meaning they are on the same lateral level. Substitute "lateral" with "horizontal".
Same level = Horizon(tal).
17 In which formal communication network does communication strictly flow from every superior to his immediate subordinate across the organisational hierarchy?
In a single chain network, communication flows from every superior to his subordinate through a single hierarchical chain. (NCERT Page 194)
A straight line of command from top to bottom forms a single chain network.
B) Free Flow – Allows everyone to communicate with anyone freely. C) Circular – Communication moves in a circle to adjoining persons. D) Wheel – Subordinates only communicate through one central superior, not down a hierarchical chain.
Contextual or Tonal Matching: The phrase "across the organisational hierarchy" strictly connecting boss-to-subordinate matches the concept of a "chain of command" or Single Chain.
Hierarchy line = Single Chain.
18 Consider a scenario where four sales executives are only allowed to report directly to their regional manager and cannot communicate officially with each other. This represents a:
In a wheel network, all subordinates under one superior communicate through him only, as he acts as the hub. Subordinates are not allowed to talk among themselves. (NCERT Page 194)
When all communication goes through a central figure (the hub) without peer interaction, it is a Wheel network.
A) Circular network – Members can talk to their two adjacent peers. C) Free flow network – Everyone can talk to everyone. D) Inverted V network – A subordinate can talk to their boss and their boss's boss.
Elimination: The strict restriction ("cannot communicate officially with each other") eliminates Free flow, Circular, and Inverted V, leaving the centralized Wheel.
Manager in center = Hub of a Wheel.
19 Which formal communication network is characterised by a slow flow of information where an individual can only communicate with their two adjoining colleagues?
In a circular network, communication moves in a circle where each person can communicate with his adjoining two persons, making the flow slow. (NCERT Page 194)
The circular network specifically limits interaction to immediate left and right neighbors.
A) Wheel – Communication goes to one central hub, not two peers. B) Inverted V – Communication goes to an immediate boss and the boss's boss. D) Single Chain – Communication goes up and down the hierarchy, not in a circle to adjoining peers.
Contextual or Tonal Matching: "Two adjoining colleagues" evokes the visual of sitting in a ring. This matches the word "Circular".
Two neighbors = Circle.
20 If an organisation adopts a network where each person can rapidly communicate with anyone else in the company without any hierarchical restrictions, they are using a:
In a free flow network, each person can communicate with others freely, making the flow of communication fast. (NCERT Page 195)
Unrestricted, rapid communication among all members is the definition of a Free Flow network.
B) Single Chain network – Highly restricted to immediate superior/subordinate. C) Wheel network – Restricted entirely to the central hub. D) Inverted V network – Restricted to the immediate boss and one level above.
Odd One Out: Single Chain, Wheel, and Inverted V all impose strict restrictions on who can talk to whom. Free Flow is the only unrestricted option.
No limits = Free Flow.