ICMA Foundation- FBLC- Categorised PYQ- Class 11-English-Chapter-5- Letter-writing
Fundamentals of Business Laws and Communication
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QUESTION 1 OF 2
State which of the following statements is false: [PYQ June 2025]
QUESTION 2 OF 2
Which type of letter is not a goodwill letter? [PYQ June 2025]
Test Complete!
Answer Review
1 State which of the following statements is false: [PYQ June 2025]
� A job application is a personal pitch or request sent along with a resume in response to an advertisement (acting essentially as a sales letter). • An order letter is a commercial document used specifically to procure goods or services. • Because their objectives and structures are entirely different, comparing a job application to a letter of order is conceptually incorrect.
�� A job application acts effectively as a cover letter to summarize an applicant's academic qualifications, background, and experience (curriculum vitae/resume) to persuade an employer. It is persuasive in nature, much like a sales letter. A letter of order, however, is a strict commercial correspondence with exact specifications of goods, quantities, and delivery terms. Therefore, statement D is completely false.
� Option A → In traditional formal business correspondence (where the recipient's name is unknown, starting with "Dear Sir/Madam"), "Yours faithfully" is strictly used, meaning "Yours sincerely" is avoided. Hence, in that specific context, this statement is treated as a true convention. • Option B → In the absence of a printed letterhead, or within the signature block at the bottom, the name of the firm is often mentioned to represent the company officially. Thus, it can be considered a true statement. • Option C → "With regards" (or similar polite phrases like "Best regards") is a highly standard, customary phrase used to end business correspondence politely. (Note: While A, B, and C have situational exceptions, D is the only universally false statement regarding the fundamental nature of the letters).
Used • Elimination Application: → Evaluate the fundamental nature of the letters mentioned. A job application is about human resources and pitching individual skills, whereas an order letter pertains to inventory and purchasing. They share no similarities in purpose. Final Logic: → A job application is structurally and functionally different from an order letter, making statement D the definitive false statement.
�� Job Application = Selling your skills. Order Letter = Buying goods. Selling ≠ Buying.
2 Which type of letter is not a goodwill letter? [PYQ June 2025]
� Goodwill letters are written to build, maintain, or repair a positive relationship. • Thank you, condolence, and sympathy letters express care, gratitude, or support. • A complaint letter is written to express dissatisfaction or grievance regarding a product, service, or situation.
�� Goodwill communication aims to foster positive personal or business relationships. Letters of sympathy, condolence, and gratitude (thank you) are driven by emotional intelligence and courtesy to strengthen bonds. A letter of complaint, on the other hand, is a formal letter addressing a problem, defect, or poor service that needs rectification. It is inherently corrective and deals with dissatisfaction, meaning it is not categorized as a goodwill letter.
� Option A → A thank you letter acknowledges a favor or service, which directly builds goodwill. • Option B → A condolence letter shows support during a loss, fostering deep interpersonal goodwill. • Option D → A sympathy letter expresses compassion, which is a key element of maintaining goodwill.
Used • Odd One Out Application: → Options A, B, and D all deal with positive, supportive, or polite emotional outreach. Option C deals with dissatisfaction and grievances. Final Logic: → A complaint letter is the only negative/corrective correspondence among the choices.
�� Goodwill = Good feelings (Thanks, Sympathy). Complaint = Grievance.