QUESTION 1 OF 50

The word 'communication' is derived from the Latin word ________ which implies common understanding.

QUESTION 2 OF 50

Who defined communication as "the transfer of information from the sender to the receiver with the information being understood by the receiver"?

QUESTION 3 OF 50

Select the odd one out among the elements of the communication process:

QUESTION 4 OF 50

Which of the following statements regarding the elements of communication is incorrect?

QUESTION 5 OF 50

A manager sends an urgent instruction over a phone call, but a poor network connection causes the voice to break, making it hard for the subordinate to understand. This hindrance is known as:

QUESTION 6 OF 50

An ex-president of the American Management Association once observed that the number one management problem today is ________.

QUESTION 7 OF 50

Which of the following best describes how communication acts as the basis of coordination?

QUESTION 8 OF 50

Which of the following statements correctly highlights the role of communication in the continuous functioning of an enterprise?

QUESTION 9 OF 50

A manager needs to decide whether to launch a new product, but lacks reports on market trends from the marketing team. Without this communication, he cannot proceed. This highlights that communication:

QUESTION 10 OF 50

Consider the following activities performed by a manager: Conveying goals and targets Issuing instructions Allocating jobs Ignoring subordinates' progress Which of these activities demonstrate how communication increases managerial efficiency?

QUESTION 11 OF 50

The two-way communication promotes mutual understanding and cooperation between the ________.

QUESTION 12 OF 50

To effectively influence subordinates, a leader must primarily possess good:

QUESTION 13 OF 50

A newly hired employee struggles to adapt to the social aspect of the workplace. The manager holds regular discussions to help him adjust, which makes the employee feel motivated. This shows that communication helps in:

QUESTION 14 OF 50

Which of the following characteristics does NOT belong to formal communication?

QUESTION 15 OF 50

The production manager contacts the marketing manager to discuss the schedule of product delivery. This is an example of:

QUESTION 16 OF 50

The pattern through which communication flows within the organization is generally indicated through a ________.

QUESTION 17 OF 50

A communication network that exists exclusively between a supervisor and his immediate subordinates in a strict hierarchy is called a:

QUESTION 18 OF 50

In a team of 5 members, all members must exclusively report to and receive instructions from one central manager. They are not allowed to communicate among themselves. This represents a:

QUESTION 19 OF 50

Which of the following is true regarding a circular communication network?

QUESTION 20 OF 50

Which network uniquely allows a subordinate to communicate with his immediate superior as well as his superior's superior under prescribed circumstances?

QUESTION 21 OF 50

Informal communication is generally referred to as the ________ because it spreads throughout the organization in all directions irrespective of authority levels.

QUESTION 22 OF 50

Which of the following is a characteristic of grapevine communication?

QUESTION 23 OF 50

In which type of informal network does each person communicate to the other in a strict sequence?

QUESTION 24 OF 50

During lunch hour, an employee receives some interesting but unverified news about a company merger and proceeds to tell everyone in the canteen on a non-selective basis. This network is an example of:

QUESTION 25 OF 50

Consider the following descriptions of informal networks: The individual communicates randomly with others. The individual communicates with only those people whom he trusts. These descriptions correspond respectively to which two networks?

QUESTION 26 OF 50

Managers face several problems due to communication breakdowns, which prevent communication or filter part of it. These are collectively called ________.

QUESTION 27 OF 50

Barriers concerned with problems and obstructions in the process of encoding and decoding of messages into words or impressions are termed as:

QUESTION 28 OF 50

Which of the following can be the root causes of a "badly expressed message"? Inadequate vocabulary Usage of wrong words Strict organizational rules Omission of needed words

QUESTION 29 OF 50

A manager tells a subordinate to focus on the "value" of the project. The manager meant 'ethics', but the subordinate understood it as 'monetary profit'. This communication problem is caused by:

QUESTION 30 OF 50

Under which scenario does the barrier of "faulty translations" typically arise?

QUESTION 31 OF 50

Certain communications may be based on ________ which are subject to different interpretations, leading to confusion between the sender and receiver.

QUESTION 32 OF 50

An IT specialist uses complex coding terminology while explaining a software issue to the HR manager, leaving the HR manager confused. This is an example of which barrier?

QUESTION 33 OF 50

Which of the following statements is true regarding body language as a communication barrier?

QUESTION 34 OF 50

Identify the barrier that does NOT belong to the category of Psychological Barriers:

QUESTION 35 OF 50

Evaluating the meaning of a message before the sender completes it, often due to pre-conceived notions or prejudices, is called:

QUESTION 36 OF 50

An employee explains a critical problem to the boss, but the boss is deeply engrossed in reading an important file and fails to grasp the message. This barrier is termed as:

QUESTION 37 OF 50

Why is information often lost during successive transmissions in an organization?

QUESTION 38 OF 50

If the parties do not believe each other, they cannot understand each other's message in its original sense. This psychological barrier is known as ________.

QUESTION 39 OF 50

Barriers related to the organization structure, authority relationships, and rules that hamper effective communication are grouped under:

QUESTION 40 OF 50

In a highly centralized company, lower-level employees are not encouraged to communicate directly with top management. This hindrance is specifically an example of a barrier due to:

QUESTION 41 OF 50

Rigid ________ and cumbersome procedures can act as a hurdle to communication and result in delays.

QUESTION 42 OF 50

How does the complexity in an organization structure affect communication?

QUESTION 43 OF 50

Which of the following are examples of "organisational facilities" that, if absent, create communication problems? Suggestion box Frequent meetings Social and cultural gatherings Fear of challenge to authority

QUESTION 44 OF 50

Barriers that arise due to the personal factors, beliefs, or attitudes of both the sender and the receiver are categorized as:

QUESTION 45 OF 50

A manager discovers a flaw in a project timeline but chooses not to report it to the higher-ups because he believes it will negatively affect his own authority. This personal barrier is called:

QUESTION 46 OF 50

What happens when a superior lacks confidence in the competency of his subordinates?

QUESTION 47 OF 50

An employee spots a way to save costs but stays silent because the company has never rewarded or recognized any previous suggestions. This barrier is largely due to:

QUESTION 48 OF 50

Organizations keen on developing effective communication should adopt suitable measures to overcome barriers and ________ communication effectiveness.

QUESTION 49 OF 50

In order to gain ready acceptance and willing cooperation of subordinates, what should a manager do before actually communicating a message?

QUESTION 50 OF 50

Which of the following actions help a manager ensure the success of the communication process? Being a patient and attentive listener Asking questions regarding the conveyed message Discouraging the receiver from responding Encouraging the receiver to give feedback